MUSIC PLANT GROUP
OVERVIEW
At Music Plant Records, we want our customers to be satisfied with their purchases.
We offer a 14-day return policy on eligible physical merchandise, including T-shirts, hoodies, and other apparel.
Digital music downloads are subject to a separate policy outlined below.
CLOTHING & MERCHANDISE RETURNS
Customers may request a return within 14 days of receiving their order.
To qualify for a return, merchandise must be unworn, unwashed, unused, and in its original condition, with original tags and packaging where applicable.
Proof of purchase is required.
To initiate a return, please contact our customer service team within 14 days of delivery.
Please do not ship merchandise back without first contacting us for return instructions.
DIGITAL MUSIC DOWNLOADS
Due to the nature of digital products, all digital music download sales are final once the digital content has been accessed or downloaded, except where a refund is required by applicable law.
We do not offer refunds for accidental purchases, incorrect selections, or changes of mind once a digital download has been accessed.
If you experience technical difficulties downloading your music or receive a defective or incorrect file, please contact us so we can resolve the issue.
DAMAGED OR INCORRECT MERCHANDISE
If your order arrives damaged, defective, or incorrect, please contact us promptly.
We will work with you to arrange a replacement or refund, as appropriate.
We may request photographs of the affected merchandise to help resolve the issue.
Your statutory consumer rights remain unaffected.
REFUNDS
Once your returned merchandise is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow additional processing time for your bank or payment provider to credit your account.
EXCHANGES
Exchanges are available for eligible merchandise within the 14-day return period, subject to product availability.
Items must be unworn, unwashed, and in their original condition.
If a requested replacement is unavailable, we will discuss alternative options, including a refund for eligible returns.
RETURN SHIPPING
Customers are responsible for return shipping costs for standard returns.
Original shipping charges are non-refundable unless the merchandise was defective, incorrect, or a refund of shipping is required by law.
If we shipped an incorrect or defective item, we will arrange an appropriate resolution at no additional cost to the customer.
We recommend using a trackable shipping service when returning merchandise.
CONTACT US
For questions regarding refunds, returns, exchanges, or digital downloads, please contact:
Music Plant Group
Email: info@musicplantrecords.com
Please include your order number and a brief explanation of your request.